Refund and Exchange Policy:
1-Returns and Exchanges:
-Eligibility:
- Items must be returned or exchanged within 48 Hours of receiving your order.
- To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.
- Certain items are non-returnable, including Food, gift cards, and all custom-made products.
-Process:
- To initiate a return or exchange, please contact our customer service at [email protected] with your order number and reason for the return or exchange.
- Upon approval, we will provide you with detailed instructions on how to return the item.
-Return Shipping:
Customers are responsible for the cost of return shipping unless the item was received in a damaged or defective condition.
2-Refunds:
- Once your return is received and inspected, we will notify you of the approval of your refund.
- If approved, your refund will be processed as a transfer or a credit voucher.
3-Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us immediately at [email protected] with photos and a detailed description of the issue.
- We will work with you to provide a replacement or full refund, including any applicable shipping costs. You may be asked to return the defective item to us.